Overslaan en naar de inhoud gaan
Home Home

Main navigation

  • Community
  • Challenges
  • Jobs
nl
  • English
  • French
  • Dutch
VO

Victor Ortega Rodríguez

Europe IT Support Lead @ AGP eGlass Solver NV
Oost-Vlaanderen, België

IT Support Leader and Systems Analyst with over 20 years of experience leading IT service delivery, infrastructure projects, and technical support across corporate and governmental sectors in Europe and Latin America. Proven ability to reduce downtime, automate processes, and lead cross-functional teams in complex environments. Strong technical foundation in system administration, cybersecurity, and IT asset management, with a focus on process optimization and user satisfaction.

Top functies

Developer / Programmer> 10 years
Helpdesk / Support< 2 years

Back-end

SQL
PHP

Agile

Agile/Scrum

Security

Cybersecurity

Miscellaneous

Project Management

Systems

Windows Server
Taal
Moedertaal Spanish
Spanish
Moedertaal
English
Vloeiend
Dutch
Gemiddeld
Werkervaring
Since 1998
Europe IT Support Lead @ AGP eGlass Solver NV
01 December 2023 -

Ensuring premium support hardware/software for all users in European branches, reducing effective response times by 40%. Efficient management of employee-assigned IT inventory, overseeing approximately 700 IT tools (laptops, company phones, specialized devices), ensuring they remain in optimal condition while continuously seeking the best strategies for performance and cost savings.

Europe IT Support Coordinator @ AGP eGlass Solver NV
01 January 2023 - 30 November 2023

Optimized user support with limited resources, reducing inefficiencies by 50%. Enhanced support quality, improving KPIs and team image.

Europe IT Support @ AGP eGlass Solver NV
01 November 2021 - 31 December 2022

Enhanced the quality of user support and comprehensive service by providing useful and effective solutions, improving the team's credibility and image improving KPIs.

SAP Assistant @ AGP eGlass Solver NV
01 February 2021 - 31 October 2021

Support for the production process in the supply chain, stock organization, and assistance to productive work teams.

Developer and IT Development Project @ Ministry of Finance
01 May 1998 - 31 January 2020

Developing and managing high-impact national projects while interacting with external stakeholders, including commercial banks and government entities; improved government administration efficiency through the digital automation of tax processes.

Opleiding
Since 1994
Junior web development @ BeCode
01 January 2020 - 31 December 2020
MBA & Master in Technology Innovation @ Gadex Business School
01 January 2019 - 31 December 2020
Postgraduate in Pedagogy @ University Don Bosco
01 January 2016 - 31 December 2018
Computer Engineering @ National University of El Salvador
01 January 1994 - 31 December 2004

Thesis implemented nationally.

Connect with Victor Ortega Rodríguez

Welkom terug

Welkom aan boord!

  • Inloggen
  • Lid worden
CAPTCHA
Deze vraag is om te controleren dat u een mens bent, om geautomatiseerde invoer (spam) te voorkomen.

Oops, ik heb

mijn wachtwoord vergeten
Meld u aan met uw e-mailadres
footer logo

EDITx stelt IT profielen, bedrijven & universiteiten in staat om hun IT expertise in de kijker te plaatsen, te netwerken, deel te nemen aan tech challenges en interessante ICT jobs te delen.

Follow us

  • editx-facebook
  • editx-twitter
  • editx-instagram

Share the ❤ with your friends

Footer

  • EDITx
    • About us
    • FAQ
    • Contact
  • Tech Talents
    • Community
    • Tech Challenges
    • IT jobs
  • Employers
    • About Challenges
    • Use cases
    • Products

©2023 EDITX - All rights reserved - Use policy - Privacy policy - Challenge terms