Victor Ortega Rodríguez

Europe IT Support Lead @ AGP eGlass Solver NV

East Flanders, Belgium

IT Support Leader and Systems Analyst with over 20 years of experience leading IT service delivery, infrastructure projects, and technical support across corporate and governmental sectors in Europe and Latin America. Proven ability to reduce downtime, automate processes, and lead cross-functional teams in complex environments. Strong technical foundation in system administration, cybersecurity, and IT asset management, with a focus on process optimization and user satisfaction.

Top roles

Developer / Programmer> 10 years

Helpdesk / Support< 2 years

Back-end

SQL

PHP

Agile

Agile/Scrum

Security

Cybersecurity

Miscellaneous

Project Management

Systems

Windows Server

Language

Native Spanish

Spanish

Native

English

Fluent

Dutch

Average

Work experience

Since 1998

Europe IT Support Lead @ AGP eGlass Solver NV

01 December 2023 -

Ensuring premium support hardware/software for all users in European branches, reducing effective response times by 40%. Efficient management of employee-assigned IT inventory, overseeing approximately 700 IT tools (laptops, company phones, specialized devices), ensuring they remain in optimal condition while continuously seeking the best strategies for performance and cost savings.

Europe IT Support Coordinator @ AGP eGlass Solver NV

01 January 2023 - 30 November 2023

Optimized user support with limited resources, reducing inefficiencies by 50%. Enhanced support quality, improving KPIs and team image.

Europe IT Support @ AGP eGlass Solver NV

01 November 2021 - 31 December 2022

Enhanced the quality of user support and comprehensive service by providing useful and effective solutions, improving the team's credibility and image improving KPIs.

SAP Assistant @ AGP eGlass Solver NV

01 February 2021 - 31 October 2021

Support for the production process in the supply chain, stock organization, and assistance to productive work teams.

Developer and IT Development Project @ Ministry of Finance

01 May 1998 - 31 January 2020

Developing and managing high-impact national projects while interacting with external stakeholders, including commercial banks and government entities; improved government administration efficiency through the digital automation of tax processes.

Education experience

Since 1994

Junior web development @ BeCode

01 January 2020 - 31 December 2020

MBA & Master in Technology Innovation @ Gadex Business School

01 January 2019 - 31 December 2020

Postgraduate in Pedagogy @ University Don Bosco

01 January 2016 - 31 December 2018

Computer Engineering @ National University of El Salvador

01 January 1994 - 31 December 2004

Thesis implemented nationally.