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Remote and on-site support for the Life Sciences department of SGS Belgium. Responsible for user and access Management, endpoint management, application support and onboarding of new colleagues. Assisted with VMWare environments and server room checks, as well as initial phases of the Windows 11 migration project.
First point of contact for IT support throughout EMEA. Provided remote support and troubleshooting for user requests and incidents related to user and access management, application support. Responsible for training of new IT Service Desk colleagues, as well as change Management, and monitoring and reporting of Major Incidents.
Training in Full Stack Development with emphasis on HTML, CSS, JavaScript, PHP, Databases, and Project Management.
Focused on system and network administration, covering Active Directory, Windows Server, VMware, Hyper-V, DHCP, DNS, and CCNA.
