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Felipe Tavares

2nd Line IT Support Engineer (Interim) @ SGS BELGIUM
Brussels, Belgium

IT professional with 10 years of experience providing support in enterprise and onsite environments. Strong in incident and request handling, user and access management, Windows support, endpoint management, and clear user communication. Reliable, structured, and comfortable supporting both end users and internal IT teams.

Top roles

Helpdesk / Support5 - 10 years

Systems

Active Directory / Windows Server
Hardware
VMware
Hyper-V
Microsoft 365 / Office 365

Front-end

JavaScript
Node.js
TypeScript
React

Back-end

SQL
Mobile devices
PHP
Laravel

Network/Telecom

TCP/IP
VPN

Cloud

Azure

Miscellaneous

Database

IDE

Visual Studio

CRM

Oracle E-Business Suite
Language
Native English
English
Native
Portuguese
Native
Dutch
Fluent
Spanish
Good
French
Average
Work experience
Since 2014
2nd Line IT Support Engineer (Interim) @ SGS BELGIUM
01 January 2024 - 01 August 2024

Remote and on-site support for the Life Sciences department of SGS Belgium. Responsible for user and access Management, endpoint management, application support and onboarding of new colleagues. Assisted with VMWare environments and server room checks, as well as initial phases of the Windows 11 migration project.

1st Line IT Service Desk Analyst / Incident Controller @ Canon Belgium nv/sa
01 July 2014 - 01 October 2023

First point of contact for IT support throughout EMEA. Provided remote support and troubleshooting for user requests and incidents related to user and access management, application support. Responsible for training of new IT Service Desk colleagues, as well as change Management, and monitoring and reporting of Major Incidents.

Education experience
Since 2013
Full stack development @ Syntra AB Mechelen
01 September 2024 - 01 June 2025

Training in Full Stack Development with emphasis on HTML, CSS, JavaScript, PHP, Databases, and Project Management.

ICT System and Network Administration @ Intec Brussel
01 September 2013 - 01 March 2014

Focused on system and network administration, covering Active Directory, Windows Server, VMware, Hyper-V, DHCP, DNS, and CCNA.

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