Top roles
Helpdesk / Support< 2 years
Front-end

CSS

HTML
Systems
Active Directory / Windows Server

Microsoft 365 / Office 365
Cloud

Azure
Back-end

PowerShell
Language
Fluent Dutch
Dutch
Fluent
English
Good
Arabic
Good
French
Average
Spanish
Average
Work experience
Since 2011
Servicedesk Engineer @ aCOM-ib NV
01 January 2024 - 31 December 2024
Responsible for resolving IT issues via ticketing system and phone. Managed ticket prioritization, troubleshooting, hardware installation, documentation, and onsite support, achieving a 90% resolution rate within response time.
Zelfstandige @ Groothandel Voedingsproducten
01 January 2014 - 31 December 2020
Responsible for logistics, planning distribution of orders and timely delivery to customers.
Laborant @ SGS
01 January 2012 - 31 December 2013
Analyzed petroleum samples using laboratory equipment.

Procesoperator @ Umicore
01 September 2011 - 30 September 2011
Supervised chemical production processes, ensuring safety, efficiency, and quality. Adjusted process parameters and performed routine maintenance and safety checks.

Education experience
Since 2010
System and network management @ VDAB
01 January 2024 - 31 December 2024
Specialized training in system and network management.

Operating Systems Hardware and Networks @ CVO Groeipunt
01 January 2023 - 31 December 2023
Focused on managing hardware and networking systems.
Web Design @ CVO Groeipunt
01 January 2023 - 31 December 2023
Training in web design techniques.
Pharmaceutical Technical Assistant @ Sint-Elisabethinstituut
01 January 2010 - 31 December 2010
Completed training as a Pharmaceutical Technical Assistant.
Connect with Fouad Akrich