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Fouad Akrich

Servicedesk Engineer @ aCOM-ib NV
Antwerp, Belgium

Ik haal energie uit het leren van nieuwe dingen en het aangaan van uitdagingen. Ik kom tot bloei wanneer ik een positieve bijdrage kan leveren aan mijn omgeving, of dat nu is door samenwerking, probleemoplossend denken of het verspreiden van positiviteit.

Top roles

Helpdesk / Support< 2 years

Front-end

CSS
HTML

Systems

Active Directory / Windows Server
Microsoft 365 / Office 365

Cloud

Azure

Back-end

PowerShell
Language
Fluent Dutch
Dutch
Fluent
English
Good
Arabic
Good
French
Average
Spanish
Average
Work experience
Since 2011
Servicedesk Engineer @ aCOM-ib NV
01 January 2024 - 31 December 2024

Responsible for resolving IT issues via ticketing system and phone. Managed ticket prioritization, troubleshooting, hardware installation, documentation, and onsite support, achieving a 90% resolution rate within response time.

Zelfstandige @ Groothandel Voedingsproducten
01 January 2014 - 31 December 2020

Responsible for logistics, planning distribution of orders and timely delivery to customers.

Laborant @ SGS
01 January 2012 - 31 December 2013

Analyzed petroleum samples using laboratory equipment.

Procesoperator @ Umicore
01 September 2011 - 30 September 2011

Supervised chemical production processes, ensuring safety, efficiency, and quality. Adjusted process parameters and performed routine maintenance and safety checks.

Education experience
Since 2010
System and network management @ VDAB
01 January 2024 - 31 December 2024

Specialized training in system and network management.

Operating Systems Hardware and Networks @ CVO Groeipunt
01 January 2023 - 31 December 2023

Focused on managing hardware and networking systems.

Web Design @ CVO Groeipunt
01 January 2023 - 31 December 2023

Training in web design techniques.

Pharmaceutical Technical Assistant @ Sint-Elisabethinstituut
01 January 2010 - 31 December 2010

Completed training as a Pharmaceutical Technical Assistant.

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