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Saleh Ahmed

IT Support Engineer @ VAB 3D LINE
Anvers, Belgique

I am a driven Support Engineer with years of experience working with companies serving 200 to over 3,000 end users. Each day, I tackle complex technical challenges and take responsibility for software, hardware, and application support. My approach is analytical, customer-focused, and structured. I communicate clearly and work efficiently towards sustainable solutions. I thrive in dynamic environments and gain energy from supporting colleagues and clients with technical issues. With a keen eye for detail and a passion for technology, I contribute to a professional and reliable working environment.

Rôles occupés

Helpdesk / Support< 2 years

Systems

Active Directory / Windows Server
SCCM / MS Configuration Manager
Microsoft 365 / Office 365

Back-end

Jenkins
PowerShell

Cloud

Azure
Langues
Courant Dutch
Dutch
Courant
Arabic
Courant
English
Moyen
Français
Moyen
Expériences professionnelles
Since 2019
IT Support Engineer @ VAB 3D LINE
01 January 2025 - 31 October 2025

User support face to face/ Phone and online. Implementation and management of various IT tools.

IT Support Engineer @ TOPdesk
01 June 2024 - 30 September 2024

Provided support for end users, managed ticketing system and troubleshooting various technical issues.

IT Support Engineer @ NMBS 2/3D LINE
01 June 2023 - 31 January 2024

General support with a focus on Active Directory and VPN issues, while interacting with end users.

Intern Support @ YPTO 1ST 2DLINE
01 August 2022 - 31 December 2022

Provided remote support across multiple locations and managed IT stock.

Intern Support @ TRANETECHNOLOGIES 2D/3D LINE
01 January 2022 - 31 July 2022

Managed IT stock and provided support, checking for VPN problems and resolving office software issues.

Intern @ BNP Paribas Fortis
01 September 2019 - 31 March 2020

Completed an internship focusing on technical support and client interaction.

Études et diplômes
Connect with Saleh Ahmed

Bon retour parmi nous

Bienvenue à bord!

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