Rôles occupés
Back-end
Miscellaneous
ETL Datawarehouse
Microsoft Dynamics 365
Business Intelligence
Collecting, cleaning, processing, and reporting data from entities across Europe and MEA for annual sustainability reports; Analyzing big data from different sources to segment partners regarding sustainability commitments.
Set annual targets, outlined strategies, and provided the budget plan for the business in collaboration with the CEO; Devised a management system for live tracking of the vital indicators for the business and preparing the dashboards in collaboration with the Data team.
Introduced the strategy to build a profitable operations department; Reduced OCPO by 10% by employing a combination of a performance management system and optimizing processes.
Improved CX and designed apology plans for dissatisfied customers resulting in an increase in the organic monthly retention rate of 4%.
Planned the customer journey and touchpoints of the business and customers; Analyzed data, suggesting structural and process improvements.
Managed the product and led a team to enhance product features.
Final thesis on 'Current Status and Future Prediction of SMEs in Belgium, Using Data Analytics'.
MSc. in Materials Science and Engineering.
BSc. in Materials Science and Engineering.