Lia Akhoondi

@ Bridgestone EMEA

Antwerp, Belgium

I describe myself as always leaner and a data-driven decision-maker. After a master's degree in engineering, I started a new adventure in the IT and eCommerce industries to experience the amazing world of business and management. As a proactive, self-oriented, problem-solver, and analytical thinker, I grew fast in my career path and performed in managerial roles. After 7 years of professional experience, I found that I am mostly interested in the analytical approach to problem-solving and data-driven decisions I usually make in my roles, and I was ready to experience world-class businesses. So, I decided to get ready for that by studying for an MBA and working in related roles.

Top roles

Business Analyst< 2 years

Back-end

SQL

Miscellaneous

Big Data analytics

ETL Datawarehouse

DataStage

Microsoft Dynamics 365

MS Exchange Server

Business Intelligence

Tableau

Language

Native Persian

Persian

Native

English

Fluent

Dutch

Good

French

Average

Work experience

Since 2017

01 January 2025 -

Collecting, cleaning, processing, and reporting data from entities across Europe and MEA for annual sustainability reports; Analyzing big data from different sources to segment partners regarding sustainability commitments.

01 January 2023 - 01 August 2023

Set annual targets, outlined strategies, and provided the budget plan for the business in collaboration with the CEO; Devised a management system for live tracking of the vital indicators for the business and preparing the dashboards in collaboration with the Data team.

01 December 2020 - 01 August 2023

Introduced the strategy to build a profitable operations department; Reduced OCPO by 10% by employing a combination of a performance management system and optimizing processes.

01 October 2019 - 01 December 2020

Improved CX and designed apology plans for dissatisfied customers resulting in an increase in the organic monthly retention rate of 4%.

01 February 2019 - 01 October 2019

Planned the customer journey and touchpoints of the business and customers; Analyzed data, suggesting structural and process improvements.

01 January 2017 - 01 June 2018

Managed the product and led a team to enhance product features.

Education experience

Since 2008

MBA @ United International Business School

01 October 2023 - 01 September 2024

Final thesis on 'Current Status and Future Prediction of SMEs in Belgium, Using Data Analytics'.

Materials Science and Engineering @ Sharif University of Technology

01 September 2013 - 01 September 2015

MSc. in Materials Science and Engineering.

Materials Science and Engineering @ Sharif University of Technology

01 September 2008 - 01 September 2013

BSc. in Materials Science and Engineering.