Rôles occupés
Systems
Desktop / PC
Windows
Hardware
Microsoft 365 / Office 365
SharePoint
Windows Server
Exchange
SCCM / MS Configuration Manager
Miscellaneous
Desk Support
Technical Support
Troubleshoot
IT Service Management
ITIL
Organizational Skills
Cloud
ServiceNow
Azure
Back-end
Mobile devices
PowerShell
Sales
Customer Service
Communication skills
Business Intelligence
Power BI
Mgmt Frameworks
Prince 2
Network/Telecom
VoIP
Infrastructure Engineer @
11 March 2024 -
Customer Service @
01 February 2015 - 30 November 2015
Training in premium customer service for GLS accounts.
Information Technology @
01 May 2011 - 28 February 2015
Bachelor's degree in ICT with relevant certifications.
Customer Support @
01 September 2010 - 30 April 2011
Provided customer support for telecom services.
General Education @
01 September 2005 - 30 June 2007
Completed secondary education.