Hamenyimana Cesar

Manage user group access in Active Directory, manage user group applications access in Azure, handle incidents and requests for immediate resolution.

Migration of users to the new Windows 10 interface, assign access to different users according to their security group.

Create, modify and delete user accounts in Active Directory, assign access to users according to their profiles.

Configure tasks according to different security groups, provide assistance to users via telephone.

First line user incident troubleshooting and resolution, evaluate and analyse incident reports.

Maintain ATMs hardware operational, check errors generated, create restore points.

First line user incident troubleshooting and resolution, escalation of unsolvable incidents.