sunil vempalli pakshiraju

IT Service Desk Specialist @ Danone Asia Pacific. Pte.Ltd

West Midlands, United Kingdom

Results-driven IT support experts with over 10 years of experience providing comprehensive technical support and solutions. Diagnostic expertise Troubleshooting and troubleshooting hardware, software, and networks. Have skills in maintaining IT infrastructure. Guaranteed system security and provided user training Strong ability to communicate technical information to non-technical users effectively. Committed to increasing operational efficiency and providing excellent customer service.

Top roles

Helpdesk / Support5 - 10 years

Network / Telecom Engineer< 2 years

System Engineer / Administrator< 2 years

Systems

Windows Server

Active Directory / Windows Server

Microsoft 365 / Office 365

Miscellaneous

IT Service Management

Network/Telecom

Cisco

Cloud

ServiceNow

Language

Fluent English

English

Fluent

Work experience

Since 2009

IT Service Desk Specialist @ Danone Asia Pacific. Pte.Ltd

01 March 2017 -

Supporting IT to end users and Senior Management for their Laptops and other Internal Applications. Handling users in Singapore and users in ISEA regions. Providing Teams, CISCO Webex Audio/Video Conferencing Support. Providing Support for Senior Management Handheld devices like iPhone, iPad, IOS and Android.

Network Engineer @ Fujitsu Singapore

01 August 2016 - 31 March 2017

IT Support Engineer @ SingaporeGeneral Hospital

01 May 2015 - 31 July 2016

IT Support Engineer @ Texas Instruments-Singapore

01 March 2014 - 30 April 2015

System/Network Administrator @ Browline ConsultancyPvt Ltd

01 February 2012 - 31 August 2013

Network Engineer @ CSS CORP PVT LTD

01 April 2011 - 29 February 2012

Client-ARUBA – TAC

Network Engineer @ Sansbound SolutionPvt, Ltd

01 July 2009 - 30 April 2011

Education experience