Mathieu Guastella

- 5G Core rollout (Including 5G stand-alone)
 Packet Core (Including Tadaam capacity increase)
 Telco Cloud
 SDM (HLR+HSS+UDM)
 Lifecycle Automation & Test Automation
 Security
- Involved departments :
 TIO — Technology, Innovation & Operations
 C&I — Cloud & Infrastructure
 I&E — IT & Engineering
- Coordination of international external vendors
 Nokia
 Google Anthos
 Ericsson
 HP Enterprise (HPE)
- Responsabilities
 Proposal and implementation of a new governance and structure
 Deliverables revision & consolidation
 Transversal communication
 Organization of internal and external Steercos
- Methodology
 Telenet Agile Way of Working (TAWoW)
 Working in Agile Squads
- Team leadership
 Supervising 4 projects managers
 Reporting to Chief Product & Technology Officer

- Development of the vision
- xRM (Integrated CRM)
 Oracle CRM Migration
 Global roadmap vision
 Agile methodology
- OCT (Omni Channel Tool)
 Multichannel call-center integrated solution (calls, recordings, e-mail, chatbot, social network, …)
 Managing 35 000 calls/year
 External vendor integration (Genesys, Siebel, Verint, Calabrio, Clarabridge, Digitalflow, Amazon Connect…)
 Synergies with bpost and KBC
- 5,5M total managed budget
- People management
 70 employees
 Hirings and dismissals in Belgium and abroad
 Timesheet approval
 Holidays management
 Evaluation & progress
 Berenschot methodology

- Digital Engagement:
CRM 2.0 - Migration from SAP CRM to SalesForce
- Corporate functions:
E2E Service (moving functionalities from SAP CRM & SAP ERP to SAP ECC)
- Data:
ODS - Operational Data Store (SAP ECC, SAP BYD & SalesForce to Azure)
BI - SAP EWM
- Logistics & Manufacturing
- Infrastructure & Operations

- Acting as Service Delivery Manager, Team Leader & PMO
- Creation of the Delivery department by splitting the Product dept.
- Steering of the global delivery roadmap
 PowertoPay (Online Payment Services)
 OCS (Online Collection Services)
 itspaid
 CAF (Capture and Forward)
 IBIS (IBAN Payments Accounts)
 PSD2 XS2A Gateway (PXG)
 Albatros (Onboarding, Customer Due Diligence & Provisioning)
 Banqup/Billtobox / Banqware
- Leading international teams at Program & HR level composed by :
 8 Delivery Managers
 8 Architects
 58 Developers
 15 Testers
- HR Sourcing
- Reporting directly to the CEO
- Working with international external vendors

- Portfolio Management
- Roaming Evolution Program
 Roaming platform deployment
 Business Roaming Trading Tool (RBMT/ROAMT)
 MVNE
 Roaming OSS/BSS roadmaps
- IoT
 Direct IoT discount management
 Tomia
 Topaz
- Roaming Domain
 1-2-1 IMSI Mapping implementation (light, full & capacity increase solutions)
 5G NSA support for Xsphere
 VoLTE
 Generic Pricing Tool (GPT)
 Instant Roaming (IR)
 Productization NB-IoT and LTE-M
 Amazon Marketplace (AWS) & Microsoft Azure integration
 Signa software conversion to ReactJS
 OC Roaming peering agreement with Orange

- Digital Transformation Program NWoW (New Way of Working)
 Migration to Skype for Business, Office 365 & Windows 10
 Unified Endpoint Management
- Support each department of the city as internal customers to
 Implement the planning
 Facilitate the integration
 Consolidate and organize the required data
 Inform and validate governance with each stakeholder
 Communicate with impacted end users
- Develop tools and improve process to
 Apply lessons learned
 Optimize communication
- Coordinate the technical team during each migration phase
- PMO role

- Mediation Domain
 Transition from ADMS services supplier TechMahindra (India) to Orange Moldova (Moldova)
 Knowledge transfer & training sessions management
 CDR transformation and aggregation
 Operating & Working Level Agreement definition
 Steerco presentation(C-Level)
- Revenue Assurance Revamp
 Analytical audit data

- Digital Transformation Program
- Migration from Cisco to Skype for Business
- Implementation of a new Intranet platform: #WAP (We Are Proximus)
 Integration of OASE as data provider
 Based on the Jive platform in partnership with the parent company Aurea
- Implementation of marking, classification and encrypting solutions for documents and e-mails
 Microsoft AIP/RMS based on Microsoft Azure AD authentication mechanism
 For Office 365, Sharepoint & OneDrive
 Management of data sharing with external partners
- Audio, Video et Videoconference (AV/VC) solution deployment
 Cisco Spark & Room Kit, Crestron AM101, Mercury & AirMedia
 Wireless systems
- Migration to Office 365, Windows 10 & Microsoft Teams
- SmartOffice Implementation
 Collaborative space and meeting rooms with real-time availability management
 IoT & Lora sensors used for optimization of meeting rooms and collaborative workplace
 In partnership with MapIQ
 Counting of floors occupancy using smart cameras.
 Integration of a virtual remote access based on the Awingu platform
 Migration from Citrix & VNI environments
- Implementation of the cybersecurity policy
- Implementation of a video broadcasting video
 Based on Microsoft Stream
- Implementation of SMS routing to fix numbers
 In collaboration with BICS
- Extended Implementation of these projects:
 Proximus SA
 Proximus Group: BICS, Telindus, SpearIT, Scarlet, Skynet iMotion Activities, Unbrace, ConnectImmo, Be-Mobile, Tango, Davinsi Lab, Codit, …

- Toyota Supra 2019 (A90) connected services
 Learning of technology integration with BMW manufacturer
 Negotiation of after-sales maintenance needs
- Implementation of E-Call for the European market
 Negotiation with telephone operators
 Acquisition of 1M SIM cards from Vodafone
- Development of a fleet traceability system for the insurance market
 Definition of technical needs and facilitation between business and engineers
 Development of equipment to collect data

- Implementation of the EDI protocol
 In order to allow digital transactions
- Telephony migration
 Implementation of Cisco solutions
 Call Center management using Genesys et interconnections with SAP
- Automation of the pricing system
- Windows migration (clients and servers)
- Implementation of the national commercial website
- Marketing campaign management
- Supervision of the office relocation
 IT
 Connection technology
 Telephony
 Security systems