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Afrem Dilmac

IT Support @ Shelf Service
België

Demonstrated ability to troubleshoot IT issues efficiently, quickly learned and applied new technologies in dynamic environments.

Top functies

Business Analyst< 2 years
Helpdesk / Support2 - 5 years

Front-end

Angular / AngularJS
React
Vue.js

Back-end

SQL
PHP

Cloud

ServiceNow
Taal
Vloeiend English
English
Vloeiend
French
Vloeiend
Dutch
Vloeiend
Werkervaring
Since 2014
IT Support @ Shelf Service
01 July 2025 -

Telephone support, office and exhibition installations, web programming, script development, and research & development.

IT Coordinator @ Oscar Romeroscholen
01 September 2024 - 31 December 2024

Managed the integration of technology in an educational environment. Provided technical support to staff and students. Created user documentation and facilitated communication with technical teams. Monitored and optimized the performance of IT systems.

Business Analyst Intern @ Colruyt Group
01 February 2024 - 31 May 2024

Collected and analyzed business requirements for project development. Collaborated with stakeholders to identify areas for improvement. Prepared business documentation (BRDs, process flow diagrams). Participated in cross-functional meetings to align project goals. Created automated flowcharts using ServiceNow to streamline and visualize business processes.

Business Support @ Regina Pacis Instituut
01 September 2014 - 30 June 2019

Worked in cross-functional teams to deliver IT solutions aligned with project goals, demonstrating excellent communication and teamwork skills.

Opleiding
Since 2014
Applied Computer Science @ Odisee Brussels
01 October 2020 - 30 June 2024

Bachelor's Degree in Applied Computer Science.

Business Support @ Regina Pacis Instituut
01 September 2014 - 30 June 2019

Business Support studies.

Connect with Afrem Dilmac

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