Jan Verstraelen

Providing remote and onsite support on the head office. Solving ICT issues on 2nd line (incoming tickets from 1st line). Supporting and maintaining the Microsoft Server, Exchange and Desktop operating systems.

Leading a team of 5 ICT consultants, managing day-to-day planning, escalations, and problem-solving. Supporting and maintaining Microsoft Server, Exchange, and Desktop operating systems.

Providing telephone and onsite support on the head office. Solving ICT issues on 1st line (inbound calls). Responsibilities included managing backups and ensuring secure storage.

Providing support on end user environment, staging images on new PCs, and deploying desktops.

Providing telephone and onsite support, managing ICT issues on 1st line.

Deployment of PCs across various offices, ensuring data backup and configuring network integration.