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Support management after achieving initial ISO 9001 and ISO 27001 certification; Follow-up of the quality system and recommendations from audits; Keep quality documents up to date; Follow-up on complaints; Perform internal audits; Launch and follow-up customer satisfaction surveys; Prepare and report management reviews; Guide the organisation at external audits.
Organize beer tastings, cycling and walking tours linked to brewery visits; Setup and maintain webshop; Initiate and maintain relationships with breweries, distilleries, wholesales; Define and elaborate product portfolio; Preparing, facilitating, and promoting events.
Implement a Quality Management System for infrastructure projects based on ISO 9001 and ISO 45001; Follow-up and evaluation of the Quality Management System through process monitoring, KPI reporting and audits; Coaching of project leaders and program managers on risk and quality management; Monitoring risks and corresponding mitigating actions (regarding planning, budget, safety and quality) for infrastructure projects based on ISO 31000; Monitoring and reporting risk budget contingency using Monte Carlo analysis.
Act as a SPOC for the Belgian areas North-East, North-West and Brussels; Facilitate and manage the intake process for new projects from the area; Facilitate status meetings with the different areas (create presentation with input from the different program managers, create meeting minutes, create and follow-up action points); Facilitate and manage resource management (mid-term and long-term forecast); Facilitate synchronization meetings to align resource needs.
Act as primary point of contact for local training activities; Participate in project-related activities (role mapping, training sessions, etc); Create location specific training schedules and incorporate local schedule considerations (holidays, training requirements, shifts); Send meeting invites to training participants and follow up response.
Establish and support the Program reporting processes; Consolidate overall program status reporting; Keep track of budget, quality standards, deliverables and dependencies; Report progress, dependencies and deliver information for budget and planning purposes; Support Risk and Issue management.
Coaching of Project and Portfolio managers on project planning, status reporting and cost follow-up; Guide Project and Portfolio managers through the project methodology; Provide classroom training on the new Changepoint PPM (project, program and portfolio management) tool.
Set up and support program reporting; Ensure compliance with project management gate review process; Coaching project leaders in project methodology; Setting up and maintaining SharePoint environments.
Financial management of the Steering Center (reporting, budgeting, billing, SaaS licensing); Setting up and implementing a communication plan, organizing events, designing and setting up intranet pages.
Collect monthly project status reports with input from project managers from various vendors; Facilitate management meetings with follow up actions; Resource management and capacity planning.
Facilitate management meetings with follow up actions; Maintain and follow up on program lists, issues and risks; Manage staffing and capacity planning.
Document all systems within Delta Lloyd Life; Audit and documentation of all existing processes and tools within the Finance and IT departments.
Design and implementation of a new project management methodology based on PRINCE2 and PMI; Collection of monthly project status reports of approximately 600 projects.
Management of IT infrastructure projects; Create project documentation and maintain project schedule.
Capacity planning for the technical support team; Maintain customer relationships and vendor management.
Supplier portfolio management consisting of supplier selection, qualification and contract management; Maintaining and expanding supplier relationships.
2 jaar bouwkundig tekenen voltooid in avondonderwijs.