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Management of IT Projects & Programs in Agile & Waterfall Modes (CRM, IT Regulatory, Finance Projects, CX, …). Management of Interdependencies between the different Program’s Projects. Projects’ Portfolio management of Strategic & Transformation projects. IT Portfolio Monitoring: KPI, budget, scope, planning, risk & mitigation actions. Reporting to Exco, prioritization, follow-up of strategic & transformation initiatives by considering Business Cases & available budget. Management of the resources’ capacity with the different managers. Implementation of Project Governance & Methodology.
Activation & Inhousing Program Manager of BNPPF Headquarter Building in Brussels. Customer Relationship Management towards the different Bank Businesses. Project Delivery Realization, for all branches & corporate buildings. Quality & Service Delivery, for all branches & corporate buildings.
Transversal Support activities of all Projects/Programs, Workspace & Engineering. Management Support via Analyze, KPI, Benchmarks & Reporting. Leading of Optimization & Outsourcing Strategic Projects (BNPPF Vision 2020).
Worldwide Coordination and Implementation of CRM Tool with Integrator.
ULG Advanced Teaching Certificate for Higher Education.
Master in Business Administration.