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Werkervaring
Since 2023
IT Consultant @ Sopra Steria
01 November 2024 -
Projects on behalf of SopraSteria: IT Operations Analyst for Pepsico Benelux & Nordics, managing GNAC Support, Airwatch on PI devices, and escalated technical issues.

IT Consultant @ Ausy
01 January 2023 - 31 October 2024
Team Leader for IT Support Operations, enhancing efficiency and reducing technical issue resolution times.

2nd Line IT Support Engineer @ Brussels Airport Company
01 March 2023 - 30 September 2023
Handled escalated technical issues from 1st line support and improved system reliability.

1st line it support engineer @ Brussels Airport Company
01 January 2023 - 28 February 2023
Provided front-line technical support and managed onboarding processes for new employees.

Opleiding
Since 2017
Applied Computer Science @ Erasmus hogeschool
01 January 2020 - 31 December 2023
Bachelor of Applied Computer Science.
Business Management @ Secondary school ZAVO
01 January 2020 - 31 December 2020
Secondary school degree in Business Management.
Animator in youth work @ Vlaamse GemeenschapsCommissie Brussel
01 January 2017 - 31 December 2017
Attestation of animator in youth work.
Connect with Zakaria El Amraoui