Dylan Schoepen

Fraud Detection and Analysis: Proactively identify and investigate potential instances of fraud, including phishing attempts and suspicious activities, to protect the organization and its clients from financial losses. Banking Office Support: Collaborate with banking offices to provide guidance and assistance in handling fraud-related issues, ensuring compliance with security protocols and regulatory requirements. Ongoing Fraud Monitoring: Conduct continuous monitoring and analysis of fraudulent activities to stay ahead of emerging trends and develop effective prevention strategies. Client Communication and Support: Engage with clients to address concerns related to suspicious payments, unauthorized transactions, and potential fraud incidents, providing timely and accurate information to mitigate risks and maintain trust. Case Management and Resolution: Manage fraud cases related to debit card transactions, from initial investigation to resolution, working closely with internal teams and external stakeholders to ensure swift and effective response to fraudulent activities.