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IT Service Management
Project Management
Technical Support
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Communication skills
Agile
Agile/Scrum
Principal BizOps Technical Program Manager @
01 April 2023 - 31 December 2024
Established a structured Program Increment (PI) planning process by streamlining the backlog, creating dashboards, validating data, and implementing weekly progress reviews.
Principal BizOps Engineer @
01 January 2020 - 31 March 2023
Established a local customer support team to manage provider interactions, reducing dependency on the Platform Service Provider.
Director, Business Operations @
01 March 2015 - 31 December 2019
Analyzed end-to-end transaction flows to identify an undetected issue causing failed transactions.
Product Leader, Product Infrastructure & Systems @
01 July 2013 - 28 February 2015
Served as the primary liaison between Mastercard and the MPG platform service provider.
Implementation Consultant @
01 February 2011 - 31 July 2013
Managed the migration of European customers from EPS-Net to Banknet.
Project Office Assistant @
01 August 1999 - 30 November 2001
Assist with various project office tasks.
Executive Administration & Languages @
01 January 1999 - 31 December 1999
Bachelor in Executive Administration & Languages (Dutch, English, Spanish).