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Developed websites and web shops for clients compatible on desktop and mobile to build a portfolio. Created an onboarding system to receive the customers in the right way. Created a value ladder to convert the prospects into a potential customer. Improved project management skills by creating a script for the needy customer.
Managed and maintained hundreds of thousands of euros in IT assets across all distribution centers. Provided first and second line support for thousands of users, ensuring prompt resolution of technical issues. Assisted end users and provided training, enabling them to focus on their daily tasks without disruptions. Installed and configured printers, screens, monitors, docking stations, multi-screens, and projectors to enhance user productivity. Oversaw Office 365 and SailPoint for identity access management, staging computers, and maintaining thousands of printers. Managed Active Directory for user access and permissions, along with purchasing and forecasting IT assets. Utilized Jira and Confluence for managing stories and epics, enhancing project visibility and collaboration.
Provided first and second line support for employees in the Performance Bar and remotely for Nike France, ensuring quick resolution of technical issues. Delivered deskside assistance and training, enabling users to focus on their core tasks. Installed and configured workstations, monitors, and peripherals to enhance productivity. Maintained the IT infrastructure of Nike retail stores throughout Paris to ensure smooth operations. Managed Office 365 for identity access and ensured the efficient functioning of all systems. Handled user permissions in Active Directory to maintain security and access.
Responsible for the entire B2B client portfolio of Daikin Netherlands. Facilitated hundreds of thousands in cash inflow from B2B clients. Conducted analyses on the highest-risk clients to reduce costs.
Master’s degree of Business Administration.
Bachelor’s degree of Business Management with a focus on Entrepreneurship.