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Consultant (Specialist)5 - 10 years

Helpdesk / Support2 - 5 years

Systems

Desktop / PC

Windows

Windows Server

Linux

MySQL / MariaDB

SharePoint

Microsoft SQL Server

Back-end

Android

SQL

iOS

Miscellaneous

Technical Support

Excel

ITIL

Network/Telecom

TCP/IP

DNS

VoIP

Security

Antivirus

CRM

ERP

Front-end

HTML

Taal

Moedertaal French

French

Moedertaal

Dutch

Goed

English

Gemiddeld

German

Gemiddeld

Werkervaring

Since 2011

Consultant [Technical Support IT] @ ONE

02 January 2025 - Present

-Helpdesk IT/ICT & Application ONE Agents/Collaborateurs N1&N2/suivi N3
-Active Directory (OU/GPO/BitLocker/Proxy Skills/RSAT, etc...)
-Windows Advance Skills
-Office 365 Utilisation, installation, Helpdesk N1&N2 Outlook/ Word/Excel/PowerPoint/OneNote/ OneDrive/Teams/Clipchamp/SharePoint
-Mobile/ ICT Advance Skills
-Network Advance Skills
-Cmd & BI

Senior support software engineer @ MCH Services

06 May 2021 - 05 September 2024

-Helpdesk engineer Fr/Nl Winbook Accounting (ACC-ALL) Winbooks on Web - Winbooks Classic.
-Helpdesk engineer Fr/Nl Winbooks Connect, Virtual Invoice, Approbation, Winbooks View, FirstSoftware.
-Correction dossier, comptabilité (PME, Fiduciaire).
-Installation de l'ensemble des produits Winbooks (Serveur/Cloud/Citrix/Local).

Consultant @ Megabyte

10 January 2011 - 09 October 2020

-Connaissance experte des produits Sage Bob, rectifier, corriger, créer des dossiers comptables & commerciaux, utilisation BOB-Demat & Approval, installation réseau/pc
-Helpdesk 1ère ligne & seconde ligne Fr/Nl + formation approfondie des nouveaux engagés.
-Grande expérience du support PC à distance

Opleiding

Since 2006

Accounting and Management @ EPFC - Enseignement de Promotion et de Formation Continue

01 September 2006 - 01 September 2009

David Jorigas