Zinhle Mthethwa

Conducted interviews with stakeholders to identify business requirements and develop detailed specifications, lead the optimization of key finance business processes, administration of Microsoft D365 CRM, and manual testing.

Conducted requirements gathering, implementation of changes to technology products, designed a reporting platform for recruitment metrics, and provided training.

Participated in process workshops, identified areas for optimization, and defined system workflows.

Investigated system usage anomalies, facilitated sessions for system enhancements, and conducted user training.

Performed requirements management and contributed to enterprise architecture development.

Performed project definition, testing of functionality against requirements, and compiled training manuals.

Post Grad Bachelor’s Degree in Information Technology.

National Diploma in Information Technology.