Fatma Mansour

Cairo, Egypt · Remote
Level 1 contact for SKU/KU/EU from business and GBS for any queries related to MDM requests Data approver (first and final approval) for all master data requests through all MDM tools (SAP WF, SN MDG and other tools) to make sure the information is accurate and aligned with all controls and compliance procedures for below processes: Master data maintenance creation/modification/ blocking/archiving for: OTC Provide 1st line support on data quality issues.
Execution of Master Data Quality reports and involving business stakeholders on error correction Data extraction & maintain regular MDM reports through common tools (SharePoint, Teams or other) Conduct regular MDM training programs for end users and GBS teams.
Drive resolution of issues with data standards or conflicting requirements, working closely with business stakeholders, DMO Customer Champion & DMO Customer Lead
Support business users on troubleshooting data errors and/or clean up data based on data quality reports.
• Communicate status of open workflow requests to stakeholders & DMO leads and note follow-ups or issues encountered
Basic knowledge of formal data governance practices and ability to conduct root cause analysis and see connections between data and processes Ensure Global and local DQ requirements for the Customer domain are being followed in the WF and other type of requests.
Build relationship with sectors thru SLAs, governance and escalation.
Identify opportunities for future efficiency/ standardization.