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● Analyzed & documented business requirements for IT, non-IT stakeholders in implant hearing solutions.
● Migrated the existing requirements from excel format into Jira.
● Create and maintain SQL queries for data mapping and internal & external allocations.
● Participated in stakeholder meetings with cross-functional teams and helped define product roadmap and vision.
● Created and defined mock-ups and user stories for the development teams.
● Wrote and reviewed functional & non-functional requirements based on the client needs.
● Developed the UML for stakeholders and developers to understand the process flow.
● Facilitated an agile environment, working across 4 teams to launch MVP and retrieve user feedback.
● Participated to CCBs for continuous process improvement and product definition.
● Verified user acceptance testing for end client under ISO13485 and IEC 60601-1 standard and provided GO / NO-GO for production activation.
● Validated the IT solution architecture against business requirements.
● Followed up on development according to Project management timeline and collaborated closely with all Scrum verticals.
● BA for South West Airlines/Lufthansa/British Airways/AirFrance in Payment Integration, Ticketing R&D – Full Life Cycle.
● Designed the new solution for payment and system integration & ticketing products.
● Conducted process analysis and created specifications for proposed design solution and process improvement.
● Worked with stakeholders within the different SAFe and cross-functional teams to design the roadmap and implementation plan for the development teams.
● Created detailed functional specs user stories, wireframes owning features and core parts across web & mobile platforms.
● Coordinated relevant unit and integration tests and document new IT solution architecture.
● Wrote functional specifications and using BPMN map out the process flow for all the business stakeholders.
● Followed-up with the relevant teams for the implementation and the scheduling.
● Through product roadmap communicated with stakeholders across the board including customers, business managers and the development team to make sure the goals and vision aligns with business objectives.
● Provided the post production support and training for the online travel agencies, airlines.
● Conducted evaluation of organization's workflows, implemented process improvements on Microsoft SharePoint to
optimize internal process.
● Banking || Travel
- Software Development Life Cycle for the Digital Banking, Banking Payments & Process Improvement, Insurance Products, Airline Payment & Ticketing, Reservation.
- Main clients were Deutsche Bank, Barclays, ABN AMRO, ING Group, Emirates Airlines, Cathay Pacific, 5-star hotels.
- Analyzed business requirements submitted by product management for clients from tourism, banking sector.
- Through UML represented the sequential and operational flow.
- Created the functional & non-functional specifications.
- In collaboration with senior technology leaders and architects, analyzed strategies regarding IT architecture to translate business requirements and customer expectations into IT solutions.
- Defined and delivered test plans and test scenarios.
- In Scrum environment identified and mapped the discrepancy between the current processes and the desired state to continuously innovate the IT processes.
- Presented and communicated technical topics to both business and technical stakeholders, and acted as a bridge between the business and development team.
- Identified opportunities for process improvements and worked with business units to develop IT strategies to improve current IT implementation.
● Pharmaceutical || Healthcare
- Business analysis based on client’s needs and through BPMN represent the process flow.
- Software Development Life Cycle for Pharmaceutical solutions under ISO13485 and IEC 62304 standard.
- Defined the solution design for Pfizer for its clinical trials that runs models of blood flow in the human body and other to analyze the effects of drugs on diabetic patients.
- While driving the direction of the solution design, maintained the solution principles aligned with the global direction of the future platform.
- Analyzed the system complexity and write the new requirements and specifications for process improvement.
- Worked closely with the development and QA team to make sure the product will meet the expected maturity.
- Ensured team members improve performance and abilities over time by receiving coaching and feedback in recurring 1:1s.
- Post production support and user acceptance testing for the client on the new functionality.
- Developed and broke user stories for the developement team.
● Clarified, defined and evaluated business problems, opportunities and elicited requirements from business stakeholders.
● Documented accurate representation of business processes and data-flows using UML.
● Main clients BANKS – Citi Bank, Standard Chartered ; PHARMACEUTICALS – GlaxoSmithKline ; Ecommerce – Otto GmbH.
● Designed the new solutions for Digital Banking, Banking Payments & Process improvement, Healthcare solutions.
● Supported system & applications from requirements through implementation and provide input based on analysis of information.
● Worked closely with product owners, technology leads and technical architects in teams to continuously improve domain’s cloud and event driven architecture capabilities.
● Translated the business needs into Agile stories and support the Product Owner.
● Validated technical solution designs and test approaches to ensure they will meet business need.