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European Service Governance IT manager @
01 January 2019 - 31 March 2025
Responsible Service Manager for 11 NTT DATA entities in 11 different countries. Led service governance initiatives, implemented service process improvements, and maintained proactive client communication.
Resource Manager for IT Professional Services @
01 January 2017 - 31 December 2019
Responsible for 205 IT Engineers and coordinating project activities that impact multiple departments.
IT Infrastructure @
01 March 2016 - 31 December 2016
Responsible for delivering IT infrastructure services at agreed service levels for SAP platforms.
Service & Incident Manager @
01 January 2015 - 31 March 2016
Responsible for ensuring strong processes are in place for incident management and improvement.
Project manager @
01 June 2015 - 31 October 2015
Managed a project for the rollout of hardware in 223 shops.
Business Management @
01 February 2021 - 01 June 2023
European Executive MBA.
Informatics @
01 September 2008 - 01 July 2010
Bachelor in Informatics.
Informatics & Business Management @
01 September 2002 - 01 June 2008
Informatics & Business Management Secondary education.