Tech stack
Systems
SharePoint
Active Directory / Windows Server
Microsoft SQL Server
Microsoft 365 / Office 365
Cloud
Azure
Back-end
PowerShell
L3 Azure O365 Support @
01 December 2023 -
Providing support and training for the L1 & L2 support team on O365 issues, managing Azure Active Directory, Exchange, and SharePoint.
L2 – L3 IT Support @
01 November 2020 - 30 November 2023
Troubleshooting and managing service requests for Active Directory and various applications, including Office 365.
L2 IT Operations @
01 October 2019 - 31 October 2020
Installed, configured, and tested operating systems while managing IT support ticketing.
IT Support & Workplace Engineer @
01 March 2018 - 31 March 2019
Supported the migration and management of IT resources across various operating systems.
1st line it support engineer @
01 November 2016 - 31 May 2017
Handled IT support tasks including troubleshooting and managing Active Directory.
Desktop & System Engineer @
01 July 2016 - 31 October 2016
Migrated office systems to Office 365 and provided ongoing IT support.
IT management @
01 September 2013 - 01 June 2015
Specialization in IT Management at KT Atheneum with focus on basic IT principles.