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CRM
CRM
Salesforce
Miscellaneous
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Power Platform
Agile
Agile/Scrum
Microsoft Dynamics 365
Microsoft Dynamics 365
Senior CRM Consultant (Salesforce) @
01 January 2022 - Present
Functional lead on end-to-end Public Sector Solutions implementations, data model and solution design, scope management, agile project delivery, workshops, requirements gathering, stakeholder management, test management.
CRM Consultant (Salesforce) @
01 January 2020 - 31 December 2022
Functional analyst on end-to-end Service Cloud implementations including process mapping, backlog refinement, user story writing, test script writing and testing, UAT, hypercare support, and training material preparation.
CRM Analyst (Salesforce) @
01 January 2017 - 31 December 2020
Functional analyst on Sales and Service Cloud implementations focusing on data quality, configuration, workshops, and end-user training.
CRM Administrator (Salesforce) @
01 January 2016 - 31 December 2017
Administration of the Salesforce solution (Sales Cloud), data analysis, reporting, and end-user support.
Management Science @
01 September 2012 - 30 June 2015
MSc. in Management Science.
01 February 2013 - 31 July 2013
Exchange semester.
Economics @
01 September 2008 - 30 June 2012
BSc. in Economics.