Gloriose Nduwayezu

Complaints Handler @ AXA Bank

Antwerpen, België

Analytical and results-driven professional with extensive experience in banking and insurance in B2B/B2C context. Proven expertise in claims handling, credit management, risk underwriting, and administrative roles. Strong ability to leverage data-driven insights to optimize operational efficiency and enhance decision-making. Complemented by SAP logistics training. Currently engaged in continuous professional development after a sabbatical year in 2024.

Tech stack

Back-end

ASP.NET

CRM

Microsoft Dynamics 365

SAP

Systems

Microsoft 365 / Office 365

Sales

Communication skills

Taal

Vloeiend English

English

Vloeiend

French

Vloeiend

Dutch

Goed

Werkervaring

Since 2000

Complaints Handler @ AXA Bank

01 July 2021 - 31 October 2023

Managed claims from receipt to resolution, ensuring regulatory compliance and customer satisfaction.

Credit Collector @ EULER HERMES

01 January 2017 - 31 March 2019

Managed outstanding invoices through inbound and outbound calls and reminder notifications.

Risk Underwriter @ EULER HERMES

01 December 2012 - 31 December 2016

Assessed and approved new credit limit requests within delegated authority.

Account manager @ J. Van Breda & C°

01 August 2008 - 28 February 2009

Managed client accounts while ensuring excellent service delivery.

Sales Advisor @ Fratelli Rossetti sa

01 August 2005 - 30 September 2007

Delivered exceptional customer service, driving sales and brand loyalty.

Administrative Employee @ AXA bank Belgium

01 February 2000 - 31 May 2002

Supported banking operations with administrative tasks, ensuring smooth workflow.

Opleiding

Since 1985

SAP Logistics @ BeCode.org

01 February 2021 - 30 June 2021

Training in SAP Logistics as a consultant.

Agricultural Engineering @ Burundi University

01 January 1985 - 31 December 1989

Bachelor's degree focusing on agricultural systems and technologies.