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Specialized expertise in Enterprise Service Management (ESM), enhancing customer workflows to drive efficiency and maximize value delivery. Mapping out customer requirements and providing tailored solutions in the Atlassian stack including advanced configurations in Jira Service Management.
Worked on a global bank client on-boarding system to automate processes and minimize manual operations. Responsible for documenting data flows, eliciting business/functional requirements, and facilitating demos for customers.
Conducted business assessments for the biggest Ukrainian Bank, focusing on designing projects for organizational development and data management, as well as providing operational and technical support for the implementation of new technologies.
