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As the SPOC for Change and Release, I coach, support, and guide teams throughout the entire change and release process. I manage and coordinate organizational change initiatives across various domains, ensuring seamless integration into operational environments.
Maintain daily communication with various Domains to ensure continuity and compliance. Facilitate project management activities and ensure all operational and service management processes are adhered to.
Lead and support the operations of the ICT Infrastructure and manage local applications' integration with international standards.
Handled budget management, contract lifecycle, and secured data and network access for the ICT environment.
Obtained foundational ICT certifications and gained extensive experience in ICT infrastructure.
Courses in various ICT disciplines including Networking TCP/IP, Data Communication, and MS Office.