Ludovic Smets

Acted as process analyst in the HR department for TIME-related processes. Collected process input through interviews, workshops and document analysis. Mapped 30 TIME processes using BPMN.

Supported the CISO of NSI with data management within the internal security campaign by analyzing, cleaning, and updating personnel data.

Provided aftercare/transition services and pursued relevant courses to deepen knowledge in areas including UX, MySQL, User Stories, and UML.

Integrated RAAS application into the E-Loket for elderly care facilities, focused on analyzing input functions and direct stakeholder engagement.

Mapped current state of three Flemish port offices as part of VDAB's digitization initiative. Conducted research and stakeholder interviews.

Maintained existing reporting systems for the EU Capacity Planning Danone team, optimizing reporting processes in Excel.

Trained as a Data Analyst with a focus on data interpretation and analysis tools.

Specialized training in SAP functionality and processes.

Completed training in functional business analysis methodologies.

Obtained a Master's degree focusing on the management aspects of tourism and services.

Earned a Bachelor's degree in Business Administration, providing a foundation in business principles.

Completed a Bachelor's degree focused on communication strategies and practices.