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Senior Program & Project Manager @
01 June 2014 - 01 October 2023
Manage multiple and complex Infra- & M&A -, ITSM- and Software development projects. Manage complex integrations with third parties & large ERP systems.
Senior Project Manager @
01 June 2010 - 01 May 2014
Manage multiple and complex Infra-, ITSM and End User Experience projects.
Support and Development Manager, later COO @
01 March 2007 - 01 May 2010
Service delivery, Support and development management and coordination. Closed Loop Marketing owner.
EMEA Customer Interaction Centre Manager, later Worldwide Director Support and Product development @
01 September 2002 - 01 May 2007
Led the Customer Interaction Centre acting as the single point of contact for EMEAA customers.
Support Engineer, Team Lead, Team Manager @
01 October 1997 - 01 September 2002
Diagnosing technical issues, Customer communication, Solution oriented, Service Lead recognition.
System And Network Engineer @
01 September 1990 - 01 October 1997
Responsible for the CAD, PC and network environment, implementing future technologies.
Business Process Management @
01 January 2005 - 01 January 2006
Computer Science @
01 January 1988 - 01 January 1990
Specialisation in programming.
Math’s – Computer Science @
01 January 1986 - 01 January 1988