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IDAM Client Services – Analyst @
01 February 2024 -
Delivered comprehensive support for Identity and Access Management (IDAM) issues, ensuring prompt resolution of access, roles, and rights-related problems.
L1 Service Desk Agent - 1st Line Support @
01 February 2023 - 01 July 2024
Contributed to enhancing client experience by optimizing SLA performance and troubleshooting hardware, software, and network issues.
ITD Service Desk Agent – 2nd Line Support @
01 July 2023 - 01 February 2024
Oversaw the whole process of IT Device Distribution Management and provided tailored assistance to high-profile stakeholders.