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Since 2007
Senior IT Service Desk/Incident Management Executive @ KoinWorx BV
01 September 2016 - 30 November 2024
Resolving hardware, software, network, and system issues. Logging and categorizing incidents, prioritizing based on severity and impact, handling user requests for services, maintaining a knowledge base, and providing feedback on ticket status.
Quote owner IS Centre Of Excellence Team (Europe Region) @ Orange Business Services
01 April 2016 - 31 August 2016
Working on deals/RFPs for equipment-based services, providing flexible billing, and ensuring channel policy adherence.

Service Desk & Incident Management Executive @ WNS Global Services
01 November 2007 - 31 December 2015
Incident detection and logging, classification, investigation, resolution, monitoring, providing advice, and training on incident management.
Opleiding
Since 2007
Project Management @ sikkim manipal university
01 January 2015 - 01 December 2017
MBA in Project Management.
Information Technology @ Mumbai University
01 November 2007 - 01 December 2015
Bachelor's degree in Information Technology.

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