Top functies
Systems
Network/Telecom
SAP
Operations; Communication with stakeholders; Handling customer problems; Managing risks; Team management; Service; Conflict resolution; Organization; Maintaining positive relationships with customers; Reports; Development of a service culture; Assess existing customer service processes.
Support for Operations; Follow up tickets; Monitoring processes; Organizing meetings with third line & management; Update knowledge base; Prepare reports for team meetings; Create and correct procedures; Maintenance of backlog.
Support for Operations; Follow up tickets; Monitoring processes; Prepare SQL scripts for third line; Meetings with third line & management; Update knowledge base.
First line support for colleagues; Run reports in SAP; Admin of DOCUMENTUM; Training of users.
Second line support for all users; Troubleshooting O365 issues; Major incident handling.
Second line support for all clients; Cloud support; WiFi management.
Creation of service desk; Hiring people; Planning & Organization.
First line support for all NRB clients; Creating and assigning tickets.
First line support for all KBC employees; Installation and configuration.
Soft and hardware support; Installation and configuration of laptop.
Soft and hardware support; Creation and closure of corporate accounts.
Technical support for clients; Analyzing situations and making appointments.
CCNA – Cisco Networking Academy.
Office A2.