Rôles occupés
Miscellaneous
DIGIT C5 EUROPEAN COMMISSION DIGIT C5
Sector: Public Government
- Managing the operational teams for the Digital Workplace contract EUSS for DG Digit at the European Commission
covering onsite-support, logistics, helpdesk, exchange end to end services, project management, innovation,
knowledge management, quality management and e-learning.
- Transition and transformation management.
- Integrating end to end project management.
- Managing the program roadmap for Service transition and Service excellence
- Stakeholder management.
- Operational cost management.
Achievements:
- Bring stability in the team.
- Review and improve the team structure and responsibilities.
- Costs optimisation.
- Improved process for invoicing and payments.
- Service improvement implementation.
- Startup of IT Roadmap for Service Transition and Service Excellence.
- Closure, 2 years pending As Is 2 As Specified service descriptions.
- Setup communication plan for contract governance.
- BCP test scenario.
- Sign off new budget EC.
- Improved customer satisfaction and stable end-user satisfaction.
Direct reports: 5 fte
Indirect reports: 340 fte
IT Service Director EUROCONTROL
Sector: Aviation
- Managing the delivery of the Network Platform Services.
- Stakeholder management.
- Cost management.
Achievements:
- Create project roadmap overview for the Network Platform Services.
- Cost and revenue optimization
- Improved team Productivity, Efficiency & Collaboration.
Direct reports: 2 fte, 1 Operations Director, 1 Program Director
Indirect reports: 80 fte
Sector: Financial services
Account: Top 5 Banking and Insurance group in Belgium and the Netherlands
- Governance of the account end to end as a delivery leader working closely with sales.
- Scope of services: infrastructure operations WAN/LAN, digital workplace services & security services.
- Cost management.
- Ensure high customer satisfaction.
- Improve profitability.
- People management.
- Program Management.
Achievements:
- Renewal Workplace As A Service contract.
- Transition and Transformation project plan.
- Cost and revenue optimisation with increased margin.
Direct reports: 3 fte, 1 Service Delivery Manager, 2 Project Managers
Sector: Food, Beverage & Tobacco and Health Care
2016-2017 Becton Dickinson (#225 Fortune 500)
2012-2016 Mondelēz International (#109 Fortune 500)
- Management of accounts end to end as a delivery leader working closely with sales.
- Scope of services: infrastructure operations, digital workplace services & security services.
- Ensure high customer satisfaction.
- Providing on-site cover as a key link between the off shore and on site teams.
- Work closely with global counterparts to provide a true “global” service.
- Work with wider company group on implementing organization wide policies and guidelines.
- People management.
Achievements:
- Transition and Transformation Workplace Services.
- Implementation SLA standards.
- Increased revenue.
- Improved team efficiency.
- Implementation standard processes.
Direct reports: 3 fte Regional Delivery Managers located in UK Reading, Switzerland Eysins and Germany Heidelberg
Indirect reports: 160 fte
Client Sites: 109 EMEA (347 sites Globally)
Sector: Financial services
- Manage IT operations (logistics/security/onsite support/license management)
- Assure service quality.
- People management.
- Budget management.
- Manage Service Level Agreements.
- Manage Third party vendors.
Achievements:
- Team optimization.
- Implementation ITIL standards.
- Yearly budget optimizations.
- Research and Development license management.
- MFP tender and implementation.
- Implementation Financial Asset management.
- Various migration projects.
- Outsourcing support team.
- Insourcing Logistics team.
Direct reports:4 fte, teamleads.
Indirect reports: 47 fte
- Implement process for standard service requests.
- Documentation.
- 2nd and 3rd line support.
- Asset management
- Network management
- Develop applications for small and medium enterprises.
4 years study Netherlands