Julien Charles

- Responsible for the applications targeting the merchant segment (onboarding & selfcare)
- Collaborating with group level to globalize best practices
- Acting as Business Analyst for the merchant segment

- Responsible for the selfcare applications of Voo Brand (web & mobile)
- Coordinating a team of 2 product owners

- Responsible for the b-brand (Hey!) e-Commerce applications (web & ordering application)
- Responsible for the Orange.be refactoring (Drupal 9)

- Responsible for the webshop ordering application

- Responsible for the digital experience team
- Product owner of the global website and CRM
- Key project: development of digital journeys including lead generation, data management flows, business intelligence and web application developments

- Responsible for the global website (Drupal)
- Definition of customer journeys in various projects and translation into backend standardization
- Key project: successful migration to Drupal 8 and cloud hosting

- Responsible for the group websites
- Product Owner of the squad delivering financial information in the company mobile app
- Key project: implementation of growth hacking methodology and roadmap in an omnichannel context

- Responsible for the group digital communications
- Product owner of the group website and on purpose web applications
- Responsible for measurement of customer centricity within the group

- Websites: development and the implementation of the company's websites (under Drupal 7).
- Lead generation: responsible for the implementation of the online lead acquisition strategy.
- Copywriting in French and English (whitepapers, blogposts, etc).
- In charge of the Search Engine Optimisation project.

Thesis: Central Bank Digital Currencies : is blockchain a good technology ?