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Jean Claude Rwego

Workplace Service Management Consultant @ Credendo
Brabant flamand, Belgique

I am working in IT for more than 15 years, I have a Degree in Information Technology, I am certified: ITIL Foundation, Prince2 Foundation for Project Management/Agile/Scrum methodology. And also, I have a good understanding of different Business Models. I had different positions and responsibilities in different IT areas. I developed different skills, Technical, Communication, and Leadership capabilities. My Project, Service Delivery and Infrastructure Management experience reinforced my IT Innovation/Transformation capabilities. I also Successfully managed cross-functions projects involving multiple Stakeholders and different Management Levels up to the C Level. I love achieving goals and challenges; thus, I am extremely ambitious. I can contribute with my ability to work well in a group and on my own initiative. This CV is to give you a brief of my experience and I would be happy to explain in more detail and go through my achievements during the interview. I am available to start as soon as possible.

Rôles occupés

Project / Program Manager< 2 years
Service Delivery Manager5 - 10 years

Cloud

Cloud
ServiceNow

Miscellaneous

Project Management
ITIL

Network/Telecom

Infrastructure

Back-end

Blockchain

Systems

Microsoft 365 / Office 365
Langues
Maternelle Français
Français
Maternelle
English
Courant
Expériences professionnelles
Since 2011
Workplace Service Management Consultant @ Credendo
01 March 2022 - 31 August 2022

Service definition and Process Improvement, Contract management with Workplace service providers, Service definitions within ITIL V4 methodology.

Service Management Consultant @ 2 Grips- for Proximus
01 July 2021 - 31 December 2021

Service definition and Process Improvement, SLA/ XLA definitions for the new product with ITIL V4 methodology.

Problem Management @ SPW- Service Public de la Wallonie
01 June 2018 - 30 June 2021

Process improvement and implementation, Problem Management Process and Improvement.

Project Management and Process Engineering @ Hewlett-Packard
01 August 2017 - 30 April 2018

Devices As Service for new HP deals, Design the Service Delivery and Support Process for HP New Deals.

EMEA Service Delivery and Infrastructure Manager @ Roland DG EMEA
01 July 2015 - 31 August 2017

EMEA Service Delivery Management- EMEA Service Desk, Service Desk Workflow-Incident, Changes, Problem and Projects Management.

Service Delivery Manager @ Hewlett-Packard
01 April 2011 - 14 November 2014

Manage and maintain Clients interface relationship and adopt best practice, Manage Service Level Requirement, Service Level Agreement.

Études et diplômes
Since 2000
Computer Sciences @ Institut d’Enseignement de Promotion Sociale de la Communauté Française (IEPSCF)
01 September 2003 - 01 January 2004

Bachelor's Degree in Computer Sciences.

Hardware, Software, Network @ FIJ Saint-Gilles
01 September 2002 - 01 July 2003

Professional training in Hardware, Software, and Network.

Communication and Journalism @ Université Catholique de Louvain La Neuve
01 September 2000 - 01 July 2002

Degree in Communication and Journalism.

Connect with Jean Claude Rwego

Bon retour parmi nous

Bienvenue à bord!

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