Billal Arragragui

Provided timely support to users through ticketing systems and phone calls to resolve technical issues, assisting users with various tools and applications.

Collaborated in an Agile team and implemented functions using Angular and Java, helping to strengthen skills in front-end development.

Facilitated the teaching of Java concepts while enhancing students' programming confidence.

Completed a rigorous training in Java, developing strong software solutions and practical experience.

Upgraded lab systems and maintained operational consistency by implementing Windows LTS Images.

Oversaw the migration of company systems to Windows 10, enhancing security and improving user experience.

Managed user migration projects ensuring seamless user experiences across operating systems.

Provided support as a main engineer, resolving user queries and managing software access.

Managed installations of fiber and microwave technology, overseeing a team of technicians.

Managed billing processes and customer refunds, maintaining good customer relations.

Certification as a trainer in companies and organizations.

Specialization in Java EE development.

Awarded Java Developer Certification.

Bachelor's degree in Business Administration.