Rôles occupés
Service Delivery Manager< 2 years
Business Intelligence
Microsoft BI

Power BI
CMS

Wordpress
Miscellaneous

Excel
Back-end

PowerShell
Systems

Microsoft 365 / Office 365
Langues
Maternelle Français
Français
Maternelle
Dutch
Maternelle
English
Bon
Arabic
Bon
Expériences professionnelles
Since 2016
Business Navigation Manager @ IKEA
01 January 2024 -
Responsible for overseeing business processes and stakeholders to enhance operational effectiveness.

Aftersales manager @ IKEA
01 July 2022 - 31 December 2023
Managed aftersales processes to improve customer satisfaction and service efficiency.

Aftersales Coordinator @ IKEA
01 June 2021 - 30 June 2022
Coordinated aftersales activities to support customer service initiatives.

Aftersales Employee @ IKEA
01 February 2021 - 31 May 2021
Assisted in aftersales tasks and customer interactions.

Weekend Worker @ IKEA
01 May 2017 - 31 January 2021
Part-time role supporting sales and customer service efforts.

Logistics Order Picker @ IKEA
01 January 2020 - 31 December 2020
Engaged in logistics operations during the COVID-19 pandemic.

Administrative Assistant @ Samana, Machelen
01 February 2017 - 30 April 2017
Handled administrative tasks including mail processing and communication.
sales @ Makro, Machelen
01 August 2016 - 31 August 2016
Performed shelf restocking as a student.
Études et diplômes
Since 2009
Science-Mathematics @ Koninklijk Atheneum Emanuel Hiel
01 September 2009 - 30 June 2015
ASO Diploma in Science-Mathematics.
Connect with Jamal-Eddine M’aabdi