Rôles occupés
Systems
ETL Datawarehouse
Back-end
Managing 1st line tickets, responsible for Mobile Device Management Service + Hardware Maintenance, delivering sessions (in two languages) + workshops, hardware management + delivery accountant, SharePoint + Teams support, in-house build apps management (Facility, Presta,...), Exchange, AD, SharePoint + many open-source apps, VPN support, Apple Business responsible, Word, Excel, PowerPoint & Outlook support.
IT tasks follow-up, SharePoint site support, responsible for the Mayor's mailbox, first-line support for the internal team.
First-line support for project pedestrian of Blv, Anspach (communication, support, and call agent), communication unit (social networks, Intranet, website, voice).
Office 365 Essentials 'Success' covering Microsoft SharePoint, Power Apps, Microsoft Teams, Outlook, Planner, Azure AD.