Rôles occupés
Back-end
VB.NET
C#
Miscellaneous
ITIL
Systems
Microsoft SQL Server
Sales
Customer Service
IT Project Officer @
01 April 2021 - 01 April 2024
Coordinate activities for the Webtools Services and provide general technical support for incident management.
SUPPORT (/ PEOPLE) MANAGER @
21 March 2019 - 18 June 2020
Manage a team and improve support processes to enhance customer satisfaction.
SUPPORT MANAGER AT THE EUROPEAN COMMISSION @
12 May 2015 - 11 March 2019
Set up support processes and manage technical support for collaborative tools.
SUPPORT OFFICER AT EUROPEAN COMMISSION @
06 August 2009 - 08 May 2015
Provide functional and technical support for in-house developed Learning Management System.
SUPPORT OFFICER AT THE EUROPEAN COMMISSION @
21 October 2008 - 10 July 2009
Manage stakeholders and support processes to enhance customer satisfaction.
SUPPORT OFFICER AT THE EUROPEAN COMMISSION @
01 September 2005 - 12 February 2007
Provide support and functional testing for the ABAC ASSETS application.
Photography / Lightroom / Photoshop @
01 September 2011 - 30 June 2014
C#.NET (C-Sharp) Programming @
03 January 2010 - 30 June 2010
Learned programming using C-Sharp with a focus on Object-Oriented Programming.
Programming2 VBA.NET @
02 March 2008 - 30 June 2008
Learning to program in VBA.Net.
Programming using VB.NET @
01 January 2008 - 30 June 2008
BA Informatics Evening Courses @
01 September 2007 - 30 June 2008
Courses on relational databases and SQL.
CCNA Network Fundamentals @
01 January 2007 - 30 April 2007
Introduction to networking and the OSI model.
Operating Systems (Windows and Linux) @
01 January 2007 - 01 March 2007
Introduction to operating systems.
Management Assistant @
01 January 1991 - 31 December 1997