Rôles occupés
Network/Telecom
Miscellaneous
Sales
Good learning of Network fundamental, OSI model, Routers, Layer 2 and Layer 3 switches, Next-generation firewalls and IPS, Access points, Controllers (Cisco DNA Center and WLC), Endpoints, Servers, PoE. Hands-on labs , building network infrastructure, using routing protocols such as BGP, OSPF.
Performing basics troubleshooting at layer 1 level (Power and equipment checks) and working essentially with Cisco devices (Routers and switches). Utilized strong communication skills to resolve customer inquiries and complaints efficiently.
Gathering and analyzing customer feedback to improve service quality.
Resolved customer Network problems effectively by listening to customers' needs and finding appropriate solutions.
Conducted full-cycle recruiting process for various positions including sourcing, screening, and interviewing.
Managed customer inquiries and orders, ensuring timely responses and high satisfaction levels.
Bachelors Degree in Development Studies.