Rôles occupés
Miscellaneous
Systems
Business Intelligence
Back-end
Cloud
IDE
CRM
Mgmt Frameworks
- Developed and maintained dashboards in Power BI to track KPIs and performance metrics across various departments.
- Coordinated with IT, engineering, and financial departments using tools like Salesforce, SAP, and JIRA to streamline data processes.
- Developed and maintained technical documentation including SOPs and user guides for the Funding & Tendering Portal using Confluence.
- Data extraction and cleansing processes for the European Commission’s Funding & Tendering Opportunities Portal.
- Conducted exploratory data analysis on ticketing data (SMT) to identify common issues & improve SLA
- Utilized ERP systems to analyze sales and booking data, optimizing offers based on customer trends.
- Documented travel processes and procedures, creating user-friendly guides for new team members.
- Trained newcomers on the use of ERP systems and internal processes.
- Managed project data and created analytical reports to support strategic planning and resource allocation.
- Organized and maintained a documentation library for project processes, ensuring all materials followed established guidelines to optimize the newcomer’s onboarding (training).
- Created and reviewed technical documentation
Financial institutions (European & Intl), financial markets & instruments
Thesis: "Key performance indicators in a company's financial success"