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CYNTHIA KOPALA GWOLEY

@ Bleckmann
East Flanders, Belgium

An ambitious Business Analyst equipped with a strong educational background in Business Information Management and hands-on experience in process analysis and optimization. I have successfully designed and implemented comprehensive models that streamline operations and enhance efficiency. My experience in leading IT projects, combined with my skills in requirements gathering, use case design, and process mapping using BPMN, has driven impactful business outcomes.

Top roles

Software Administrator< 2 years
Project / Program Manager< 2 years
ICT Purchaser< 2 years

Modeling Languages

UML
ArchiMate
BPM / BPMN
Modeling Languages

Back-end

SQL

Business Intelligence

Power BI

Mgmt Frameworks

UP / RUP
Language
Native English
English
Native
French
Good
Dutch
Average
Work experience
Since 2012
01 June 2017 - 31 August 2024

Coordinated incoming and outgoing shipments, ensuring timely and accurate delivery. Oversaw inventory management, maintaining optimal stock levels and accuracy through regular audits.

01 October 2022 - 30 September 2023

Conducted comprehensive analysis of the company's business processes, identifying areas for improvement. Collaborated with stakeholders to gather detailed requirements, ensuring all project needs were met efficiently.

01 October 2021 - 31 May 2022

Gathered project requirements, ensuring a clear understanding of business needs. Prepared Business Requirements, documented ‘As Is’ and ‘To Be’ processes to optimize business processes for clients.

01 September 2021 - 31 December 2021

Analyzed current software and documented the use case and activity diagrams. Designed software application to support Dexis in managing its loans.

01 February 2019 - 31 May 2019

Engineered a cutting-edge e-commerce platform, significantly enhancing online sales capabilities and user experience.

01 February 2012 - 31 October 2016

Supervised and led a team of 15 employees and over 250 sales agents, enhancing productivity and performance. Oversaw financial operations, ensuring fiscal health.

Education experience
Since 2021
Business Administration & Information Technology @ KU Leuven
01 January 2021 - 31 December 2023
Connect with CYNTHIA KOPALA GWOLEY

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