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Brent Volders

Air Logistics Customer Care Specialist Key Accounts - Pharmaceuticals @ Kuehne + Nagel N.V
Brussels, Belgium

A data driven analytical person with a can-do attitude and extensive knowledge in Logistics, Systems and Processes. Fluent in Dutch and English. I thrive on optimizing and transforming operational needs. With a passion for innovation, I have successfully overseen and completed the rollout of new Transportation/Warehouse Management Systems with a clear focus on Continuous Improvement.

Top roles

Helpdesk / Support2 - 5 years
Project / Program Manager2 - 5 years
Product Owner / Manager< 2 years

Miscellaneous

Project Management
Technical Support

Business Intelligence

Business Intelligence

ETL Datawarehouse

DataStage

Front-end

JSP / Servlets

Microsoft Dynamics 365

M365
Language
Native Dutch
Dutch
Native
English
Fluent
French
Average
Work experience
Since 2018
Air Logistics Customer Care Specialist Key Accounts - Pharmaceuticals @ Kuehne + Nagel N.V
01 June 2023 - 01 June 2025

Mapping existing processes and translating them for the operations to work with newer systems. Onboarding end users into the new TMS with on-site training.

Road Logistics Business Process Manager @ Kuehne + Nagel N.V
01 November 2023 - 31 May 2025

Overseeing the rollout of a new Transport Management System (TMS) to replace the existing one.

Global Air Logistics Product Owner TMS – Air Forwarding @ Kuehne + Nagel International (AG & Co.) KG
01 February 2022 - 30 October 2023

Owning and Maintaining the Product vision and Product Backlog on all levels. Lead cross-functional teams to develop and deliver a high-quality product.

National Air Logistics Systems Manager @ Kuehne + Nagel N.V
01 January 2020 - 31 January 2022

Main point of contact for implementation and support of new and existing systems in Brussels branch.

Air Logistics Customer Care Specialist Key Accounts - Pharmaceuticals @ Kuehne + Nagel N.V
14 November 2018 - 31 December 2019

Overseeing the rollout of a new Transport Management System (TMS) to replace the existing one. Keep various stakeholders informed about the ongoing change management.

Education experience
Since 2012
Cross Media Management @ Karel de Grote-Hogeschool
01 January 2016 - 01 January 2018

Learning how companies must position themselves on social media to gain a bigger traction and diversifying their audience.

Computer Science @ Karel de Grote-Hogeschool
01 January 2016 - 31 December 2016

Focusing on the purely programming side of IT, branching out in other programming languages including Java and C++.

Web developer – Web designer @ CVO Volt Leuven
01 January 2012 - 31 December 2016

My first steps as a graphic designer and programming my first couple of websites in HTML5 and CSS. Also learned how to use MySQL to create a database for my websites.

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