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Tom Soyez

Onsite Support @ Telenet
Antwerp, Belgium

Customer-focused IT Support Engineer with 3+ years of experience in onsite and field support environments, specializing in Windows and macOS device lifecycle management, large-scale deployments, and end-user support in enterprise environments.

Top roles

Helpdesk / Support2 - 5 years

Systems

Active Directory / Windows Server
Microsoft SQL Server
Microsoft 365 / Office 365

Cloud

Azure
ServiceNow

Back-end

Jenkins
Language
Native Dutch
Dutch
Native
English
Fluent
French
Good
Work experience
Since 2022
Onsite Support @ Telenet
17 July 2025 - 31 December 2025

Responsible for BAU activities, preparation of devices for joiners, handling device leavers, and providing hands-on onsite support during the Windows 11 migration project.

Onsite Support @ WPP Project Belgium
10 February 2022 - 10 February 2025

Follow-up for field service tickets, MacOS deployments, Active Directory user management, and troubleshooting end user problems.

Education experience
Since 2017
Netwerkbeheer @ Syntra
01 September 2023 - 30 June 2024

Specialized training in network management.

Geschiedenis @ VUB
01 September 2019 - 30 June 2021

Bachelor's degree in History.

Netwerk & IT @ Coloma Plus
01 September 2017 - 30 June 2019

Secondary education in Network & IT.

Connect with Tom Soyez

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