Halil Top

IT Support Engineer @ Econocom NV/SA

Brussels, Belgium

Proactive and detail-oriented IT Support Engineer with proven experience ensuring reliable and high-quality IT operations. Currently working at Econocom as a 2nd Line Support Engineer, I handle complex technical incidents, maintain operational stability, and contribute to continuous improvement through documentation and knowledge sharing. With a strong foundation in ITIL principles and hands-on expertise in Microsoft technologies (Azure, Intune, M365, Entra ID), I actively participate in optimizing IT processes and service delivery. My goal is to transition towards IT Operations and Governance roles, leveraging my analytical mindset, process-oriented approach, and growing interest in cybersecurity and risk management.

Top roles

Helpdesk / Support2 - 5 years

Cloud

Azure

Security

Cybersecurity

IDE

IntelliJ

Miscellaneous

ITIL

Systems

Microsoft 365 / Office 365

Language

Native Turkish

Turkish

Native

English

Fluent

French

Fluent

Dutch

Average

Work experience

Since 2021

IT Support Engineer @ Econocom NV/SA

01 July 2022 - 01 November 2025

Handling complex technical incidents, maintaining operational stability, and contributing to continuous improvement through documentation and knowledge sharing.

Help Desk 1st Line Support @ European Commission

01 September 2021 - 01 July 2022

Provided IT solutions to European Commission members, including troubleshooting and resolving Microsoft Office 365 issues.

Data Quality Support @ DHL Belgium

01 June 2021 - 01 September 2021

Validated customs clearance documents and performed monitoring for international shipments.

Education experience

Since 2008

Web Development @ École de Promotion Sociale (EPFC)

01 January 2018 - 31 December 2020

Specialized training in web development.

E-business @ EPHEC

01 January 2017 - 31 December 2018

Focused on business applications of digital technologies.

Management Informatics @ Institut Paul Lambin

01 January 2016 - 31 December 2017

Training in management IT systems.

Accounting Assistance @ Athénée Royal d’Evere

01 January 2008 - 31 December 2016

School training in accounting principles.