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Ali Dbah

Senior Support Engineer @ Tyneso NV
Flemish Brabant, Belgium

I'm a hands-on IT Support Engineer with a passion for solving problems and helping people get the most out of their technology. As a Belgian national and former Syrian refugee, I bring a unique perspective shaped by resilience, adaptability, and a strong drive to grow. I graduated from Odisee in Brussels with a 2-year degree in Applied Computer Science and have since gained experience in both corporate and non-profit environments. I'm comfortable working with everything from hardware installations to network troubleshooting, and I enjoy making complex issues simple for users. I've worked with tools like Visual Studio, SQL, and Python, and I have a solid understanding of networking through Cisco CCNA. Whether it’s setting up systems, managing accounts, or providing remote support, I focus on being reliable, clear, and efficient. I'm always looking to learn more and improve how IT can support people and organizations.

Top roles

Helpdesk / Support2 - 5 years

Back-end

SQL
Python

Systems

Virtualization
Active Directory / Windows Server

Network/Telecom

Network

Miscellaneous

Troubleshoot
Language
Fluent English
English
Fluent
Dutch
Fluent
Greek
Fluent
Arabic
Fluent
French
Average
Work experience
Since 2020
Senior Support Engineer @ Tyneso NV
01 January 2021 -

Receiving, registering, and categorizing incoming support tickets. Prioritizing tickets based on urgency and impact. Responding within specified timeframes and communicating with end users about the progress and status of their tickets.

Support Assistant @ European Council of Refugees and Exiles (ECRE)
01 January 2020 - 31 December 2020

Labeled all computers and monitors assigned to staff and updated the inventory and registration lists accordingly.

Education experience
Since 2018
Computer Science @ Odisee Brussel
01 September 2019 - 30 June 2021

Associate Degree in Applied Computer Science.

Touristic Sciences and Hospitality Management @ Alphabet Institute Syria
01 September 2018 - 30 June 2020

Associate Degree in Touristic Sciences and Hospitality Management.

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