Top roles
Helpdesk / Support2 - 5 years
Back-end
SQL
Python
Systems
Virtualization
Active Directory / Windows Server
Network/Telecom
Network
Miscellaneous
Troubleshoot
Language
Fluent English
English
Fluent
Dutch
Fluent
Greek
Fluent
Arabic
Fluent
French
Average
Work experience
Since 2020
Senior Support Engineer @ Tyneso NV
01 January 2021 -
Receiving, registering, and categorizing incoming support tickets. Prioritizing tickets based on urgency and impact. Responding within specified timeframes and communicating with end users about the progress and status of their tickets.
Support Assistant @ European Council of Refugees and Exiles (ECRE)
01 January 2020 - 31 December 2020
Labeled all computers and monitors assigned to staff and updated the inventory and registration lists accordingly.
Education experience
Since 2018
Computer Science @ Odisee Brussel
01 September 2019 - 30 June 2021
Associate Degree in Applied Computer Science.
Touristic Sciences and Hospitality Management @ Alphabet Institute Syria
01 September 2018 - 30 June 2020
Associate Degree in Touristic Sciences and Hospitality Management.
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