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Information Technology Support Analyst @
01 April 2021 - 30 November 2024
Providing first-line customer support and troubleshooting assistance for Roche systems (Molecular Franchise). Coordinating with service and support colleagues to lead issue escalation and resolution. Leading communication with 2nd Level Support for complex issues.
Sap Product Support Intern @
01 November 2019 - 30 April 2020
Triggering and ensuring processor allocation for critical customer incidents. Monitoring special SLA adherence and error debugging.
IT Service Desk @
01 June 2018 - 30 November 2019
Providing exceptional customer service and front-line primary technical support for various technical issues regarding hardware, software, and peripherals.
Computer Engineering @
01 August 2017 - 31 July 2021
Bachelor's degree in Computer Engineering.
Physical Science @
01 November 2011 - 31 July 2015
High School Diploma in Physical Science.